Returns & Refunds

Return Policy for Thunderbolt Locks - 

30-Day Risk-Free Guarantee – Thunderbolt Locks

Try your Thunderbolt Lock with confidence. If it’s not the right fit, we’ve got you covered.

You have 30 days from purchase to return your lock for a refund—no stress, no hassle.

How it works:

• Changed your mind? Return any unused lock in its original packaging for a full refund
• Already tested or installed it? No problem—returns are still accepted, with a small 20% restocking fee

Simple, straightforward returns:

• Just contact our support team to start your return
• Refunds are issued to your original payment method once your item is received and inspected

If something’s not right:

• If your lock arrives damaged or defective, we’ll make it right with a free replacement or full refund

We designed Thunderbolt Locks to perform—and we stand behind every one we ship. Try it risk-free.

• Eligibility: Refunds are accepted for deadbolt locks within 30 days from the date of purchase.
• Condition: Items must be returned in a like-new and resalable condition.
• Shipping Costs: The customer is responsible for all shipping costs associated with the return.
• Restocking Fee: A 20% restocking fee will be applied. This fee covers the cost of disassembling, inspecting, and testing each lock for resale approval.
• Non-refundable Items: All Lightning Bolt Lock Pin products are non-refundable.
• Return Authorization: Thunderbolt Locks must pre-authorize all returns via email and provide a return number to the customer.
• Liability: Thunderbolt Locks will not be responsible for lost or stolen products in transit during returns. We suggest get a tracking number and signature upon delivery.