I purchased four lock sets for $1,234.99, expecting a well-tested, flawless product to secure my vehicle. Instead, I experienced a catastrophic mechanical failure when the manual emergency release knob completely broke off in my hand and jammed the deadbolt. This created an immediate, dangerous trapping hazard inside the vehicle.
When I reached out about the issue, the company hid behind standard return windows and questionnaires. They refused to issue a refund, expecting me to act as a test subject to troubleshoot and test their defective product. Instead of backing their product financially, they only offered a replacement warranty. To make matters worse, a replacement warranty is only included if you purchase it separately.
When a company relies strictly on selling a "replacement warranty" for a safety-critical deadbolt, it is a massive red flag. It suggests they are well aware of a high failure rate and find it cheaper to profit off warranties and ship out identical parts than to fix a fundamental design flaw.
A replacement lock does not restore lost trust. For prospective buyers, ask yourself this: Do you feel safe buying a lock that could permanently trap you inside or lock you out of your vehicle in the middle of nowhere? If it fails, a replacement warranty is useless while you are waiting for rescue to destroy your doors or windows—causing thousands of dollars in structural damage—just to get out. A reputable company stands behind its products with refunds when safety fails, rather than forcing the customer to take all the risk.
